Cruiser lacking clarity
Posted February 27, 2011 at 5:10 pm in Opinion
Starting today, Campus Cruiser will start its service one hour later, opening its free campus transportation at 6 p.m. instead of 5 p.m. Although the campus-wide e-mail that was sent last week promises âfocusing resources on high-demand periods,â there is no articulation how specifically this is going to happen.
Students deserve to know why certain changes are taking place, as well as what Campus Cruiser is doing to implement those changes.
But with no specifics on decreasing hold times or increasing the number of cars during high volume nights, it is impossible for students to know if the recently announced change will benefit them.
Itâs not hard to find people who have had problems with Cruiserâs service. Students routinely complain about not being able to reach an operator, having to wait 30 minutes or more for a car, or sometimes not getting picked up at all.
The recent change to Cruiserâs operating hours seems like it could be an attempt to address some of these issues, at least during peak hours. But why canât Cruiser tell us specifically what changes they are making?
In general, Cruiserâs policy could benefit from more transparency.
For instance, many students donât know the automated text or phone call we receive about a cruiser being outside is not a system of communication from the cruiser car to your cellphone. Itâs an automated service punched in by the operator you talked to 40 minutes ago that calls sometime âaroundâ the quoted time. Thus, it becomes a studentâs responsibility to note the quoted time and come outside a few minutes before estimated, rather than waiting for the call before casually walking toward the elevator.
Just as with the change in hours, students deserve to know how Campus Cruiser operates.
Campus Cruiser is, and will continue to be, a highly demanded service at USC. But any change in hours, cars or funding requires Â open and honest communication with Campus Cruiserâs highest stakeholder â Â the students.
Lauren Yun is a junior majoring in psychology.