Toyota skids off course, but is not completely lost

By Danielle Nisimov · Daily Trojan

Posted February 17, 2010 at 8:55 pm in Columns, Featured, Opinion

The past couple of months have thrown a series of speed bumps at the Toyota Motor Corp.

First, the auto manufacturing giant was forced to recall 3.8 million vehicles in October to replace faulty floor mats. Within the past month, the car company recalled 2.3 million vehicles to repair gas pedals, and last week it voluntarily recalled 437,000 hybrid cars to fix the software that controls the brake pedals.

Unfortunately, this recent string of recalls is not a new phenomenon.

Consumers have been complaining about Toyota gas pedals since 2001, when the manufacturer redesigned them to react to electronic sensors rather than physical pressure. Reluctant to start a thorough investigation of the complaints, the problem persisted. As a result, multiple people died in crashes, unable to regain control of their vehicles as they accelerated to excess speeds.

In addition to the tragedy of accidents resulting from the malfunctioning components, the Toyota situation is disconcerting as owners find themselves in a dangerous state of uncertainty.

“My Toyota is not a recalled model, but honestly I still don’t feel safe,” said Paige Hill, a senior majoring in public relations. “They have recalled so many vehicles it’s like I’m constantly wondering when mine will be recalled also.”

“I don’t feel comfortable with what Toyota is doing … the way they handled the problem wasn’t very good,” said Tim Kinzer, a sophomore majoring in business administration.

Thomas Curry | Daily Trojan

Although information has now been released to Toyota drivers about their vehicles, the company informed consumers at a snail’s pace. Toyota should have investigated the issues when buyers started complaining in 2001, and the public should have been made aware of the issue immediately. Had the company done so, it’s possible many of these issues could have been rectified.

Now, it appears that Toyota is adopting the better-late-than-never philosophy.

After a dormant period that produced little to no information, the company has shifted into another gear. Rather than dwell on the “should haves,” Toyota is finally taking action and making a push to inform the public about its recalls, repairs and regrets.

On Monday, the Wall Street Journal reported that 500,000 cars have been fixed and 50,000 repairs are being completed daily on affected vehicles. Toyota released an advertisement apologizing and promising to prevent future accidents from occurring. Dealers have extended service hours on nights and weekends to fix more cars as rapidly as possible and, to top it all off, the company is considering offering significantly longer warranties to earn back its consumers’ confidence.

In making these moves, Toyota is taking the hit gracefully as it estimates a total loss of $2 billion during the time that it halted production and sales.

Despite the well-deserved beating Toyota has taken, could there be a light at the end of this dark road?

The company is repenting and mending its mistakes. Surprisingly, it appears consumers have noted such efforts.

Of the four student Toyota owners I spoke to, all four said they would still consider buying a Toyota in the future because of their loyalty to the company.

“[Mistakes] happen to everybody and other companies have messed up before,” said Arjun Sharma, a junior majoring in computer science.

Three students who do not own Toyotas said the recalls would not stop them from considering the company for a future purchase as well.

“Because Toyota has been considered a vanguard … I have a feeling they’re going to make a comeback. They made a mistake, but I feel like they’re going to improve upon it,” said Garrett Weaver, a senior majoring in biomedical engineering.

While media pundits continue to spur on the demise of the Toyota corporation, it appears the sentiment toward the car company is not as negative as many might believe. Despite its current losses, Toyota shows potential for remaining a leading car manufacturer after this mess is resolved.

Rather than looking into the rear view mirror and regretting what should have been done differently, Toyota is actively informing consumers about its cars as quickly and effectively as it can and is taking the proper corrective and preventative measures.

That’s all we can ask for at this point.

Danielle Nisimov is a sophomore majoring in public relations. Her column “On the SCene” runs Thursdays.

Comments are closed.

More News

Daily Trojan Poll

The early morning shooting Wednesday near campus marks the second in a week. Does this change your perception of safety off campus?

View Results

Loading ... Loading ...

Archives

February 2010
SMTWTFS
« Jan Mar »
 123456
78910111213
14151617181920
21222324252627
28 

Browse Archives

News

District attorney releases charges for two suspects

Two suspects in the fatal shooting of Ming Qu and Ying Wu, graduate students from China, were charged Tuesday with capital murder during a botched ...

Suspects arrested for the deaths of USC graduate students

The Los Angeles Police Department arrested two men Friday afternoon believed to be responsible for the fatal shooting of two international graduate students in April, ...

Parents of shooting victims file suit against USC

USC will move to dismiss a wrongful death lawsuit filed by the parents of two international graduate students who were fatally shot off campus last ...

Band plays in London for pre-Olympics tour

The USC Trojan Marching Band traveled to London on Monday to play in three concerts this week at Canary Wharf, Potters Field and Trafalgar Square, ...

Commission vote OKs stadium lease

Following eight months of negotiations, USC obtained day-to-day control of the Los Angeles Memorial Coliseum in a vote by the Coliseum Commission on Monday.The stadium’s ...

Kenneth Leventhal, USC life trustee, dies at 90

Kenneth Leventhal, a USC trustee and real estate accountant known for his leadership, energy and philanthropy, died May 8. He was 90.Leventhal had prostate cancer, ...

Opinion

USC murders question issue of race, crime

Though it’s difficult to admit, the topic of race is still as dividing and mystifying as it was 50 years ago.This idea has never been ...

Enough justice has been served in Rutgers case

Dharun Ravi, the former Rutgers student who came to national notoriety for his harassment of gay roommate Tyler Clementi, received Monday a sentence of 30 ...

Obama’s gay marriage views elicit reservations

Never has an American president openly supported gay marriage — that is, until President Barack Obama declared his monumental stance last week.Much of our progressive ...

Introspection can motivate, benefit mind

Summer has finally arrived, which means three months of great weather and plenty of exciting things to do, whether it’s in Los Angeles or back ...

Lanes won’t solve USC’s bike problem

Students and administrators have been racking their brains for a solution to the bicycle congestion on campus.But a new bike policy isn’t going to change ...

The marijuana debate is just getting annoying

April was a big month for drugs. From Rihanna rolling a blunt on top of some guy’s head at Coachella to Santa Cruz’s renowned 4/20 ...

Sports

Trojans ranked No. 2, according to ESPN

Trojans ranked No. 2, according to ESPN

In ESPN’s third version of its 2012 Way-Too-Early Preseason Top 25 rankings released Friday, sportswriter Mark Schlabach slotted the USC Trojans at No. 2.USC dropped ...

Bruins take out Women of Troy in NCAA semifinals

After defeating Pac-12 rival Stanford in the round of 16, the USC women’s tennis team could not keep its NCAA tournament run alive, falling to ...

Trojans look toward NCAA championship

The No. 5 USC men’s golf team advances to the NCAA final after winning the NCAA Ann Arbor Regional Saturday. The win was the Trojans’ ...

Cruz’s team wins first game in May

After losing two of three games to Arizona last weekend, the USC baseball team has now lost three consecutive series and four of its last ...

Women of Troy beat Fairfield and Vanderbilt at home

The USC women's tennis team has reached the round of 16 in the NCAA tournament after taking down Fairfield and Vanderbilt.In the first round of ...

Lifestyle

What to Expect falls short of expectations

What to Expect falls short of expectations

Valentine’s Day, He’s Just Not That Into You and New Year’s Eve have marked a new age in Hollywood filmmaking. Film directors are no longer ...

Band embarks on tour

Patience is a virtue, an idea that British band Little Barrie is clearly aware of.Five years after the 2007 release of its last album, Stand ...

Show showcases inspiring talent

Beautiful things are best enjoyed in beautiful settings, a concept that the luxurious city of Beverly Hills certainly understands.Last weekend, Beverly Hills held its biannual ...

Film fails to excite, entertain audiences

Some summer blockbusters manage to shatter their binding stereotypes and entertain audiences and critics. And despite missteps in performances, storyline or direction, a juggernaut of ...

Heavy metal band falls short of potential

The band name Bloody Knives carries the weight of a heavy metal, hardcore punk band’s alias.But the title is deceiving: Artistically choosing to put aside ...

Photos

In Photos: Los Angeles Times Festival of Books

In Photos: Los Angeles Times Festival of Books

The university hosted the annual Los Angeles Times Festival of Books Saturday and Sunday, bringing Angelenos to campus to celebrate and enjoy reading, books and music. ...

In Photos: Students protest sweat shop use

Student Coalition Against Labor Exploitation led a group of students in protest on Thursday against university's manufacturing of some USC apparel in sweat shops.Photos by ...

In Photos: Expo Line Tour

The much-anticipated Expo Line is slated to open Phase 1 of the project April 28, 2012, connecting Downtown Los Angeles and the university to La ...

In Photos: Songfest 2012

Various student groups performed five-minute musical skits at Songfest on Friday in Bovard Auditorium. The money raised goes to Troy Camp. [caption id="attachment_49803" align="alignnone" width="581" caption="Members ...

In Photos: LAPD/USC press conference

LAPD and USC held a press conference Friday to announce a $125, 000 reward for information leading to the arrest and conviction of the suspect ...